Terms of Service
Our service agreement, booking policies, and customer responsibilities.
This page is maintained by Le Vvintre Living to outline the terms governing use of our website and services. This is not an independent legal certification.
1. Service Description
Le Vvintre Living provides professional residential and commercial cleaning services in the Twin Cities metropolitan area of Minnesota. Services include recurring residential cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and commercial cleaning. Specific services, frequencies, and scope are agreed upon during the walkthrough and documented in your service agreement.
2. Scheduling & Walkthroughs
New clients begin with an in-home walkthrough to assess the space, discuss preferences, and provide an accurate service quote. Walkthroughs are scheduled by appointment and must be confirmed in advance. We reserve the right to reschedule due to unsafe conditions, inclement weather, or unforeseen circumstances.
3. Cancellations & Rescheduling
We kindly ask for at least 24 hours' notice for cancellations or rescheduling requests. Late cancellations or no-shows may be subject to a cancellation fee. We understand that life happens and will do our best to work with you when emergencies arise.
4. Access & Safety
Clients are responsible for providing safe access to the property on the scheduled service date. This includes securing pets, removing hazards, and providing any necessary entry instructions. Our team reserves the right to refuse service if the environment is deemed unsafe.
5. Satisfaction & Re-Cleans
We stand behind the quality of our work. If you are not satisfied with a service, please notify us within 24 hours of the completed appointment. We will address concerns promptly and, when appropriate, schedule a complimentary re-clean of the affected areas.
6. Damages & Liability
Our team exercises care in every home, but accidents can happen. We carry general liability insurance and will address any damage caused directly by our cleaning staff. We are not liable for pre-existing damage, wear and tear, or items not properly secured. Claims must be reported within 48 hours of service.
7. Payment
Payment terms are agreed upon during the walkthrough and documented in your service agreement. Invoices are issued according to the agreed schedule and are due upon receipt unless otherwise arranged. Late payments may result in service suspension.
8. Website Use
The content on this website is provided for informational purposes. We make reasonable efforts to keep information accurate and up to date, but we do not guarantee completeness or accuracy. Use of this website and submission of forms constitutes acceptance of these terms and our privacy practices outlined in our Privacy Policy.
9. Changes to These Terms
We may update these terms from time to time. Changes will be posted on this page, and continued use of our services or website after such changes constitutes acceptance of the updated terms.
Questions About These Terms?
If you have any questions about these terms, please contact us:
Last updated: June 20, 2026